FAQs on Trosky Gear
HOW LONG WILL IT TAKE ME TO GET MY ORDER?
With standard shipping, you should receive your order within 7-14 business days. Please note, we ask that you allow up to 14 days for your package to be delivered before contacting us to open a lost box claim.
HOW DO I RETURN OR EXCHANGE MY ORDER?
You may return or exchange your order for a refund or replacement within 30 days of the purchase date. Please emailing support at contact@troskybaseball.com. Provide your full name an order number. Additional shipping cost may apply.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Our warehouse typically takes between 5-7 business days to process a return after being received. Once the return has been processed by our warehouse a credit will be issued to your original payment method within 5-7 business days. In total this entire process can take up to 14 business days. Be sure to save your proof of postage until your return is completed.
HOW DO I CANCEL OR CHANGE MY ORDER?
As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the returns page if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
HOW DO I CHECK THE STATUS OF MY ORDER?
We will email you as items in your order ship with a tracking number.
Please note Trosky Baseball is not responsible for stolen packages once delivered.
WHY DID I ONLY RECEIVE PART OF MY ORDER?
Don't worry! It's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
WHAT DO I DO IF I RECEIVED THE WRONG GOODS?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via email at contact@troskybaseball.com, so that we can work to get you your product as soon as possible.
STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?
Contact our support team by email at contact@troskybaseball.com. A Trosky Baseball Team member is available to help answer your questions. Please not that we strive to respond to inquiries within 1–2 business days.